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Frequently Asked Questions (FAQ)
- What is Fragile Base?
Fragile Base is an online platform offering a curated collection of clothing and accessories. We focus on providing high-quality, unique items that reflect our commitment to style and functionality.
- How do I place an order?
To place an order, simply browse our website, select the items you'd like to purchase, and proceed to the checkout. Follow the prompts to enter your shipping information and payment details. Once the order is confirmed, you will receive an email with the order details.
- What should I do if I have not received an order confirmation email?
Please check your spam folder and make sure that contact@fragilebase.com is in your email account's safe sender's list. This will prevent the anti-spam filter from blocking further communications. If you still can not find the confirmation, please contact us at contact@fragilebase.com
- What payment methods do you accept?
We accept a variety of payment methods, including Credit Card, Paypal and TWINT. Choose the one that is most convenient for you during the checkout process.
- How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the shipping carrier's online tracking system.
- What is your return policy?
Our return policy allows you to return items within 7 days of receiving your order. Please visit our [Shipping and Returns] page for detailed information on how to initiate a return and our eligibility criteria.
- Do you ship internationally?
Yes, we do ship internationally. Shipping costs and delivery times may vary depending on your location. During the checkout process, you will be provided with the relevant shipping information.
- Are duties and taxes included in the prices?
No, duties and taxes are not included in the prices. Your order may be subject to duties, fees, and import taxes upon delivery. These charges are determined by your local customs authority.
- How can I contact customer support?
For any inquiries or assistance, you can reach our customer support team by emailing [contact@fragilebase.com]. We strive to respond to all inquiries within [3] business days.
- How can I stay updated on new arrivals and promotions?
To stay in the loop on our latest arrivals, promotions, and exclusive offers, subscribe to our newsletter. You can find the newsletter sign-up option on our homepage. Or you can visit our Social Media pages @fragilebase to get updated with new arrivals and promotions.
If you have any other questions or need further assistance, feel free to contact us. Thank you for choosing Fragile Base!
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™