NEW COLLECTION OUT NOW                 FREE SHIPPING ON ORDERS OVER 100 CHF                NEW COLLECTION OUT NOW                FREE SHIPPING ON ORDERS OVER 100 CHF               NEW COLLECTION OUT NOW                

02/22/2023
2:22PM

Shipping and Returns

 

Returns

If for any reasons you are not completely satisfied with your purchase, we will gladly refund your merchandise. Once you open your return request, you have 7 days to send your item(s) back to us.

Please email contact@fragilebase.com for return paperwork.

Please note you are responsible for the return shipping, and we highly advise obtaining a proof of posting in the form of a tracking number, as Fragile Base is not responsible for any returns that fail to reach us.

Please note that:

  • Shipping costs and duties are non-refundable.
  • All returned items must be in its original condition, unworn, unused, unaltered, unwashed, undamaged.
  • All returned items must be complete with all original tags and/or packaging.
  • The return must be posted in the package in which it was received. We will deduct the cost of packaging from the refund amount at our discretion if the item is not returned in the original box.
  • If incorrect return documents were used, which led to additional expenses for us to receive the parcel, these expenses will be deducted from the refund amount.

All returns will be inspected upon receipt, and any item in unsuitable condition will be sent back to you. Only Fragile Base has the right to determine whether products are in their original condition.

 

Duties and Taxes

Duties and taxes are not included. Your order may incur duties, fees, and import taxes upon delivery. This charge is determined by your local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office.

All applicable customs fees, taxes, and duties are the sole responsibility of the customer. Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs agents to release your package.

Please note: We are not held liable for any customs fees in your country, holding times, or incorrect shipping information provided. Allow 48 hours of processing your order to receive your tracking number and/or confirmation of shipment.

 

Refunds

Refunds may take up to 5 working days to reach your account, depending on your payment method.

Please note that we do not refund shipping costs or any duties or taxes incurred.

Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.

Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.

“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™